Terms of Service

Who we are and acceptance

These Terms of Service (“Terms”) govern your use of BiiCards devices and of the BiiCards platform in the United States. By creating an account, activating a device or using the platform, you agree to these Terms. If you do not agree, do not use the service.

Provider. BiiCards, with its address at Av. 16 de Septiembre 140, 44100 Guadalajara, Jalisco, Mexico (“BiiCards”, “we”, “us”).

Contact. Email: contact@us.biicards.com. Support on WhatsApp: +52 81 4681 7141.

Eligibility. You must be at least 18 years old and able to enter into a binding contract. If you use BiiCards on behalf of a business, you represent that you are authorized to bind it.

Definitions

• Device: a physical BiiCards product with an NFC chip and a QR code (card, plate, stand or kit).
• Platform: us.biicards.com, its dashboard and the public pages it generates.
• Account: your personal registration used to manage your devices and content.
• Serial number: the unique identifier of each device, used to activate it and link it to an account.
• Destination: where a device sends people when tapped or scanned (your Google review page, a social profile, a MultiLink page or another link).
• Membership: the plan you use (Basic or Premium), which defines the available features.
• User: anyone who activates or manages a device. Visitor: anyone who taps or scans it.

What BiiCards offers

BiiCards devices store a unique link, not your information. Each time someone taps or scans a device, the platform sends them to the destination you set.

Dashboard. From your account you can link devices, group them by location, set or change their destination and edit your MultiLink page. Available features depend on your membership (section 6).

Technical requirements. The visitor’s phone needs an internet connection. NFC reading depends on the phone having NFC turned on; the QR code works as an alternative. We do not guarantee compatibility with every phone model, case or metal surface.

What BiiCards does not do. We do not post, write, filter or remove reviews, and we do not guarantee any number of reviews, rating or business result. Devices only make it easier for your customers to reach the place where they can leave their opinion.

Account and device activation

Registration. You need an account with a valid email address. The information you provide must be accurate and kept up to date.

Activation. Devices ship unassigned. A device is activated the first time it is tapped or scanned and linked to your account with its serial number. Until then, it shows a welcome screen.

Ownership. The first account that links a device is considered its owner. If you buy devices for others, you are responsible for handing them over unactivated or for managing them on their behalf.

Device limits. Each account can link up to 30 devices on the Basic plan and up to 50 on Premium. Contact us for larger volumes.

Fixed link. Each device’s link is written to the chip and printed in the QR code during manufacturing, and the chip is write-protected. The link cannot be changed later; what you can change is the destination, depending on your membership.

Security. You are responsible for keeping your password confidential and for activity in your account. Tell us right away at contact@us.biicards.com if you notice unauthorized access.

Lost or stolen devices. You can change the destination of a lost device, unlink it from your dashboard, or ask us to block it. A blocked device stops sending visitors to your content. Physical replacements are paid.

Devices, purchases and warranty

Where you bought it. If you bought your device on Amazon or from another retailer, payment, shipping and returns are governed by that retailer’s policies. Use of the platform is always governed by these Terms.

Replacements. Replacement devices ordered from your dashboard are charged at the price shown before you confirm, in U.S. dollars, plus any applicable sales tax.

Limited warranty. Devices are covered for 90 days from delivery against manufacturing defects only, such as an NFC chip that does not read or an unreadable QR code. To make a claim, email contact@us.biicards.com with your order number and evidence of the defect. We will replace the device or, if we can’t, refund its price, and we will cover shipping for the replacement. The warranty does not cover normal wear, impacts, bending, heat, liquids, or incompatibility with a specific phone.

Memberships

The Basic plan is free and comes with your device. The Premium plan is paid and unlocks management and analytics features. Current prices and features are shown in your dashboard before you subscribe.

Basic plan. No cost and no expiration date. Your device keeps sending visitors to its destination for as long as BiiCards operates the platform. “Lifetime” and “no payments” refer to the life of the service, not to a guaranteed period.

Free trial. We may offer a one-time 7-day Premium trial per user and per device. When it ends, your account returns to the Basic plan automatically and you are not charged unless you subscribe to Premium.

Automatic renewal. Premium is billed in advance, monthly or yearly, through Stripe. Your subscription renews automatically at the end of each period and your payment method is charged the then-current price until you cancel. We show the price, billing period and renewal terms before you subscribe, and we email you a confirmation that includes how to cancel.

How to cancel. You can cancel online at any time, with no penalty: sign in at us.biicards.com/dashboard, open Settings and click “Manage subscription / Cancel”, which opens the secure Stripe portal. You keep Premium until the end of the period you already paid for, and you will not be charged again.

Yearly reminders and price changes. For yearly plans, we email you a reminder before each renewal. If the price of your plan changes, we will email you at least 30 days before the change applies to your next renewal, and you can cancel before it does.

Refunds. Periods that have already started are not refunded or prorated, except for duplicate charges, our errors, or where the law requires otherwise.

When Premium ends. Your account returns to Basic and your devices stay active. You lose Premium features: you cannot change destinations, see analytics or receive alerts and reports, and your MultiLink page shows reduced features. If you had more than 30 devices, you keep them but cannot link new ones until you are under the limit or reactivate Premium. Your settings are kept and restored if you reactivate.

Acceptable use and your content

Your content. You are solely responsible for the destinations you set, for what you publish on your MultiLink page (text, images, links, menus, catalogs and contact details) and for the files you upload, even if you do not publish them. BiiCards does not review content before it goes live.

Files you upload. Files you upload (images, PDFs and others) are stored at a web address that anyone who knows it can open, even if you do not show them on your page. Do not upload government IDs, tax documents, proof of address, bank statements, Social Security numbers, health information, information about children, or personal information about other people without their consent.

Other people’s information. If you upload personal information about other people, you are responsible for having the right to share it. BiiCards only stores and displays it on your behalf to provide the service.

You may not use the devices or the platform to:

• Link to illegal, fraudulent, misleading, defamatory, hateful or sexually explicit content, or content that infringes third-party rights.
• Impersonate another person or business, or set as a destination a profile you do not own or are not authorized to promote.
• Carry out phishing, distribute malware, collect passwords or financial data, or use hidden redirects.
• Send unsolicited messages or collect visitors’ information without their consent.
• Copy, clone or reprogram chips, falsify serial numbers, or try to activate devices you did not acquire.
• Breach the platform’s security, access other accounts, scrape it or overload it.
• Resell access to the platform without written permission. Reselling unactivated devices is allowed.

Reviews. If you use BiiCards to ask for reviews, you must follow the rules of the site where they are posted (Google, Yelp, TripAdvisor, Facebook or others) and applicable law, including the Federal Trade Commission’s rules on consumer reviews. In particular, you may not offer payment, discounts or gifts in exchange for reviews, ask only happy customers for reviews, discourage or filter out unhappy customers, or post fake reviews or reviews about your own business. Any penalties those sites or regulators impose are your responsibility.

Reports and removal. Anyone can report content that breaks this section by emailing contact@us.biicards.com with the link, the reason and their contact details. If a report is valid, we may disable the destination, page or file and will notify you; if you disagree, you can reply within 5 business days and we will decide whether to restore it. In serious cases (for example, exposed personal information, fraud, malware or a legal order) we may remove content without prior notice. We may keep a copy of removed content when required by law or to handle a claim.

Copyright complaints (DMCA)

We respect copyright and respond to notices under the Digital Millennium Copyright Act. Our designated agent is registered with the U.S. Copyright Office (registration DMCA-1084784): BiiCards Copyright Agent, Av. 16 de Septiembre 140, 44100 Guadalajara, Jalisco, Mexico · contact@us.biicards.com · +52 81 4681 7141.

If you believe content on the platform infringes your copyright, send a written notice to our agent with the subject “DMCA Notice”, including:

• Your physical or electronic signature.
• Identification of the copyrighted work you claim is infringed.
• The link to the material you want removed.
• Your name, address, phone number and email.
• A statement that you have a good-faith belief that the use is not authorized by the owner, its agent or the law.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner.

Counter-notice. If your content was removed and you believe it was a mistake, you can send a counter-notice with the same contact details, identifying the removed material, a statement under penalty of perjury that it was removed by mistake, and your consent to the jurisdiction of the courts as provided by law. We may restore the material in 10 to 14 business days unless the complaining party tells us it has filed a lawsuit.

Repeat infringers. We terminate the accounts of users who repeatedly infringe copyrights.

Intellectual property

Ours. The BiiCards brand, logos, software, platform design, templates and standard device designs belong to BiiCards or its licensors. We grant you a limited, non-exclusive, non-transferable and revocable license to use the platform under these Terms. You may not copy, modify, decompile or create derivative works from it.

Yours. You keep all rights to your content, brand and logos. You allow us to host, reproduce and display them only to provide the service. That permission ends when you delete the content or your account.

Third-party brands. Google, Yelp, Instagram, Facebook, WhatsApp, TripAdvisor and Amazon are trademarks of their respective owners. BiiCards is not affiliated with, sponsored or endorsed by them.

Privacy and messages

Our Privacy Policy explains what information we collect, including the data recorded when visitors tap or scan your devices, and how we use it. We do not sell your personal information.

Your page is public. Anything you publish on your MultiLink page can be seen by anyone with the link or the device. Do not publish information you do not want to make public.

Emails. We send service emails such as account confirmations, billing notices, alerts and reports for your plan. You can unsubscribe from marketing emails at any time with the link in each one.

WhatsApp. If you contact us on WhatsApp, we reply on that channel. We do not send you marketing messages on WhatsApp or by text unless you ask us to.

Availability and third-party services

Availability. We work to keep the platform available, but we do not guarantee uninterrupted or error-free service. Interruptions may happen because of maintenance, provider failures, attacks or events beyond our control. We will try to announce scheduled maintenance in advance.

Third parties. The service depends on platforms we do not control, such as Google, Meta, payment processors and carriers. If they change their policies, links or interfaces, some features may change or stop working. Review and rating data comes from those platforms and may be delayed or differ.

Service changes. We may improve, change or remove features. If we remove an essential feature of a paid plan you are using, you can cancel and receive a prorated refund for the unused period.

Shutting down. If we stop operating the platform, we will give at least 90 days’ notice and refund the prorated part of any unused Premium period.

Disclaimers and limitation of liability

Disclaimer. EXCEPT FOR THE LIMITED WARRANTY IN SECTION 5, THE DEVICES AND THE PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, BIICARDS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, BIICARDS WILL NOT BE LIABLE FOR LOST PROFITS, LOST CUSTOMERS, LOST REVIEWS, LOSS OF REPUTATION OR DATA, OR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US $100.

Some states do not allow the exclusion of implied warranties or the limitation of certain damages, so some of these limits may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or willful misconduct.

Indemnification. You will defend and hold BiiCards harmless from third-party claims arising from your content or your breach of these Terms.

Suspension and termination

By you. You can stop using the service at any time. To delete your account, you must expressly request it by email to contact@us.biicards.com or on WhatsApp, attaching proof of purchase of your devices. By requesting it, you accept that once your account is deleted your devices are unlinked, stop sending visitors to your content, and cannot be claimed or activated again. Once deletion is confirmed, we delete your profile, content and files within 30 days, except for records we must keep by law.

By BiiCards. We may suspend or block an account or device if you breach these Terms, if there are signs of fraud or chargebacks, or if a legal authority requires it. Except in serious or urgent cases, we will notify you first and give you 5 business days to fix the issue. A blocked device shows a notice instead of your destination.

Effect. Termination for your breach does not entitle you to a refund. The sections on intellectual property, disclaimers, limitation of liability and governing law survive termination.

Changes to these Terms

We may update these Terms. We will post the new version with its date on this page and, if a change affects your rights or your paid plan, we will email you at least 15 days before it takes effect. If you do not agree, you can cancel before the change applies. Continuing to use the service after that date means you accept the new version.

Governing law and disputes

Talk to us first. Before filing any claim, email us at contact@us.biicards.com. We will reply within 5 business days and try to resolve it informally within 30 days.

Governing law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. If you are a consumer, you also keep any protections that the laws of your state of residence give you and that cannot be waived by contract.

Small claims. Either party may bring an individual claim in a small-claims court that has jurisdiction.

If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it.