Privacy Policy
What personal information we collect, how we use it, who we share it with and the choices you have when you use BiiCards in the United States.
To run the service
We use your information to operate your account and devices, bill Premium and support you.
We don’t sell it
We share only what our service providers need. We don’t sell your data or use it for targeted ads.
You’re in control
You can access, correct or delete your information and unsubscribe from marketing emails anytime.
Who we are
BiiCards, with its address at Av. 16 de Septiembre 140, 44100 Guadalajara, Jalisco, Mexico (“BiiCards”, “we”, “us”), is responsible for the personal information described in this policy.
This policy applies to us.biicards.com, its dashboard, the public pages generated by BiiCards devices, and our support channels. For any privacy question, email contact@us.biicards.com.
Information we collect
If you have an account:
- 1Identity and contact: name, email address and, if you give it to us, your phone number.
- 2Account: username, encrypted password, linked devices, plan and settings.
- 3Payments: card details are collected directly by Stripe. BiiCards does not store your full card number.
- 4Content you upload: text, images, logos, links, menus, catalogs, PDF files and the contact details you publish on your page.
- 5Messages: what you send us by email or WhatsApp, so we can follow up.
- 6Technical data: IP address, browser and device type when you use the dashboard.
If you tap or scan a BiiCards device (visitor): we record the date and time, IP address and type of browser or device. We do not ask for your name and we do not identify you.
Public business data: if a user links their Google Business Profile, we retrieve public information about it and about the competitors they choose (rating, number and text of reviews).
Sensitive information. We do not ask for sensitive personal information, such as Social Security numbers, financial account numbers, health data, precise geolocation or biometric data. Please do not upload it (section 5).
How we use your information
- 1Create and manage your account, activate your devices and provide the platform.
- 2Bill Premium subscriptions and process replacements, warranty claims and refunds.
- 3Generate the scan analytics, alerts and reports included in your plan.
- 4Send service emails: confirmations, billing notices, renewal reminders and account alerts.
- 5Answer your questions by email or WhatsApp.
- 6Protect the platform and prevent fraud, chargebacks and abuse.
- 7Comply with legal obligations and respond to lawful requests.
- 8With your consent or until you unsubscribe, send you news and offers from BiiCards by email.
No targeted advertising. We do not sell your personal information, we do not share it for cross-context behavioral advertising, and we do not use it to build advertising profiles.
Who we share it with
Service providers. We use the following providers, which may only use your information to provide their services to us:
- 1Hosting and cloud: Amazon Web Services.
- 2Payments: Stripe.
- 3Email delivery: Brevo.
- 4Messaging: WhatsApp (Meta), if you contact us there.
- 5Business data: Google, to retrieve public information about Google Business Profiles.
Legal reasons. We may disclose information when required by law, a court order or a government request, or to protect the rights and safety of BiiCards, our users or others.
Business transfers. If BiiCards is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to this policy.
International processing. BiiCards is based in Mexico and our providers operate in the United States and other countries. Your information may be processed outside your state or country.
Your content and the files you upload
Your page is public. Anything you publish on your MultiLink page can be seen by anyone with the link or the device.
Files have a web address. Each file you upload (images, PDFs and others) is stored at a web address that anyone who knows it can open, even if you do not show it on your page. Do not upload IDs, tax documents, bank statements, sensitive information, information about children, or other people’s personal information without their consent.
Other people’s information. If you upload information about other people (for example, your employees or customers), you are responsible for having the right to share it. BiiCards only stores and displays it on your behalf to provide the service.
How long we keep it
We keep your information while you have an account or a business relationship with us.
Account deletion. To delete your account, you must expressly request it by email to contact@us.biicards.com or on WhatsApp, attaching proof of purchase of your devices. Once deletion is confirmed, we delete your profile, content and files within 30 days; backup copies are deleted in their normal rotation cycle. After deletion, your devices are unlinked and cannot be claimed or activated again.
We only keep what the law requires, such as billing and tax records, for as long as it requires.
Security
We use administrative, technical and physical safeguards to protect your information, including encrypted connections (HTTPS), encrypted passwords, restricted access for authorized staff and two-step verification for administrator accounts.
No system is 100% secure. If a security breach affects your personal information, we will notify you as required by applicable law.
Your privacy rights
Depending on where you live, you may have the right to:
This includes knowing what personal information we have about you and getting a copy, correcting it, deleting it, and opting out of marketing emails. Residents of California, Colorado, Connecticut, Virginia and other states with privacy laws may have additional rights, and we will not discriminate against you for using them.
To make a request, email contact@us.biicards.com from the address on your account, or tell us how to verify your identity. You can use an authorized agent if you give them written permission. We will respond within 45 days. If we deny your request, you can appeal by replying to our answer.
If you want to delete your whole account, follow the procedure in section 7.
Children
BiiCards is a service for businesses and is not directed to children. Accounts are for people 18 and older, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy when the law, our services or our providers change. We will post each version on this page with its date.
If we make a material change, we will tell you by:
Questions?
Write to us about anything in this Privacy Policy.
Last updated: October 31, 2026