Return Policy – BiiCards

At BiiCards we make NFC products for your business. This policy supplements our Terms of Service.

1. Custom products

Custom products (with your logo, design or chosen link) are made from your files and the preview you approve, so they are not eligible for return or refund, except in these cases:

• The product arrived damaged or with a manufacturing defect covered by the 90-day warranty.
• There was a customization error caused by BiiCards (different from what you approved in the preview).

2. Non-custom products

Catalog products can be returned within 7 calendar days of delivery, as long as they are not activated or used, in their original packaging and in resalable condition.

3. How to request a return

Email us at ventas@biicards.com or WhatsApp us at 33 2795 5640 with:

• Your order number.
• The reason for the return.
• Photos of the product, if applicable.

We’ll reply within 2 business days.

4. Return shipping

• If the product arrived damaged, defective or with an error on our part, BiiCards covers the shipping.
• In all other cases, return shipping is at your expense.

5. Refunds

Once we receive and inspect the product, we’ll confirm whether the return is approved. If it is, we’ll refund you to the original payment method within 7 business days.

Last updated: November 3, 2026